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Frequently asked questions

  • What is Loggly?

    Loggly is a SaaS solution for log data management. With our log management software, you’re able to bring logs from the depths of your entire infrastructure to one place where you can track activity and analyze trends. Best of all, because Loggly is a managed service, you don’t need any additional hardware or software to start using Loggly. Your log management solution dynamically scales with your operation.
  • What is Loggly for?

    Software development, DevOps, technical operations, customer service, and product management teams regularly use Loggly. Anyone who can gain insight from log data will want to use Loggly. The most common uses include proactive application monitoring, troubleshooting server and application issues, log analytics, performance monitoring, and alerting.
  • Why do I need Loggly when I already have grep/awk/sed/logstash?

    Open source tools are great if you need only basic searching capabilities on a single server and you have the resources to manage/update the installation. Loggly, however, can easily index terabytes of data and return query results to you within seconds, which just isn’t possible with grep. Similar to tail -f, Loggly Live Tail allows you to monitor all the log data that is being sent to Loggly from all servers in a consolidated form and in near real time. Loggly easily collects logs from many sources and makes them accessible without the need for remote root access, so you can extend insight to everyone on your team while maintaining server security. Because Loggly indexes log events in both full-text and by-field formats, you get great field precision that isn’t possible without complicated awk/sed expressions.
  • What kind of logs can I send and how do I get them to Loggly?

    If it logs, it can log to Loggly. We’ll take any text-based data, including logs from Apache, AWS, C/ C++, Docker, Java, JavaScript, logstash, MySQL, Nginx, PHP, Python, Ruby, nxlog, rsyslog, syslog-ng, Snare, Tomcat, routers, switches, and more. Logs can be sent over Syslog TCP, Syslog UDP, Syslog TCP w/ TLS, or HTTP/S. Any system or process that has access to the Internet can forward log data. For systems that don’t have Internet access, you can simply set up a proxy to forward the logs.
  • What platforms does Loggly work with?

    If your platform has access to the Internet, it’s possible to log to Loggly. We have logs coming from all flavors of Linux, Windows, Mac, Internet of Things (IoT), mobile devices, embedded systems, hardware appliances, and client applications. We’ve also worked with various PaaS providers, such as AWS, Heroku, Engine Yard, and others to get your logs drained and captured in Loggly.
  • Is Loggly use limited to applications running on Amazon Web Services?

    Not at all. Logs can come from anywhere, whether it’s your own data center, a public cloud, a colocation facility, a user’s browser or mobile phone, etc.
  • How do I get data to you?

    Write your logs in real time over either syslog or HTTP. Most systems have an agent already installed that can forward logs. There are a number of ways to configure log forwarding and we’ll walk you through the best method for your infrastructure configuration.
  • Do you have a collector agent that I need to install?

    No. Loggly is completely agent-free. We work with existing standards like syslog and HTTP so you can use the software you already have.
  • How much bandwidth will I need to send events to Loggly?

    It depends on how much log data you have, but a good rule of thumb is that sending 100GB of log data per day would use around 10Mbps of bandwidth.
  • How long does it take before an event sent to Loggly shows up in my account (i.e., how real time are you)?

    Log events will generally show up within 20 seconds. We consider ourselves near-real time.
  • Does Loggly have an API?

    Yes, indeed. Key Loggly functions are available via the web interface or via our RESTful API. You can use the API to make Loggly an integral part of your operations monitoring and management function.
  • When does Loggly parse logs, and how?

    Loggly parses many standard event types immediately after it ingests your log data. You can view the link of standard event types here. The parsing process identifies different fields depending on the type of log. For example, an Apache log would include parsing on referring URL and status code, while a JSON log would include parsing on serialized data and common key-value pairs. In addition, Loggly Derived Fields enable you to set up your own custom parsing rules that run at ingestion time.
  • What browsers does Loggly support?

    Loggly works with all modern browsers, including Chrome, Firefox, and Safari, but we recommend Chrome.
  • How secure is my data?

    There are a few ways to send data securely – either over syslog TLS or HTTPS. We store your data in data centers that are ISO and SOC2 certified, and we practice top industry-standard security measures. When you retrieve your data, all interactions are within secure sessions encrypted with Secure Sockets Layer (SSL) certificates.
  • What if I need access to my logs that are outside of my retention period?

    Our Pro and Enterprise subscriptions offer archiving to Amazon Web Services S3 buckets for long-term storage of your logs. The S3 bucket is a separate product maintained through AWS.
  • What’s the difference between Loggly and an Application Performance Management system?

    APM solutions provide valuable insights into application performance; you can know what’s happening via various performance metrics. Log management solutions provide complementary metrics based on log data along with deep-dive capabilities so that you can answer the "why" questions that you may have as you look at the “what” from APM metrics.
  • Does Loggly integrate with my other DevOps tools?

    Yes. Loggly offers a variety of integrations to support team collaboration, including:
    Atlassian JIRA Software
    Atlassian HipChat
    New Relic
    PagerDuty
    Slack
    VictorOps
    Your own Webhook-compatible software, and more!