Users

The number of users you may create is determined by your account plan. Each user is granted a role based on the type of account permissions they should be allowed.

User Roles

There are three user levels in Loggly: Owner, Administrator, and User. Definitions, privileges and usage restrictions are below:

Owner

There is only one owner for every account. The owner is established during account set-up and has full administrative control over the account, including the ability to add other users and change the account billing details. To share or pass owner status to another person, please check the Transferring Account Ownership section below.

Administrator

There can be multiple administrators on a single account. They have full access to edit or change any account settings EXCEPT billing. Administrators can add new users and assign them either Administrator or User status.

User

Users have full access to product functionality except that they cannot:

  • Add users
  • Change billing information
  • Add or retire Customer Tokens
  • Adjust account daily volume limit
  • Add or edit the S3 archive folder
  • Set up or edit alerts or alerting endpoints

All users, for all account tiers, can perform and save searches, and create trend graphs. Users of Standard and Pro accounts can also create custom dashboards, source groups, and more.

Owner Admin User
Change Account Owner

X

Change billing information

X

Add/Edit other users

X

X

Grant/Revoke Admin permissions

X

X

Add or retire Customer Tokens

X

X

Adjust account daily volume limit

X

X

Add or edit the S3 archive folder

X

X

Set up or edit alerts or alerting endpoints

X

X

X
Create Saved Searches

X

X

X

Overwrite other users’ Saved Searches

X

X

X
Create Source Groups

X

X

X

Edit other users’ Source Groups

X

X

X

Transferring Account Ownership

Note: Before you start, you need to check if the future Loggly Account Owner is already an Admin user role in the Loggly account or not. You can determine this under the Accounts -> Users menu option or by going to: https://YOUR_SUBDOMAIN.loggly.com/account/users. If the user is not an Admin, then update the user to Admin or if the user does not exist in Loggly, create a new Admin user.

Screen Shot 2016-04-20 at 12.32.39 PM

Next, to change the Account Owner of your Loggly Account, click on the Profile menu option located under your username dropdown (top right-hand side corner).

Screen Shot 2016-04-20 at 11.13.00 AM

Then click on the Change Owner button:

Screen Shot 2016-04-20 at 11.13.31 AM

Select the Admin account that you want to be the new Owner. Click Make Owner. A message will appear when the ownership is transferred successfully. You could also go to the Users tab to check if the transfer successfully completed.

Screen Shot 2016-04-20 at 11.15.09 AM

Please contact Support from the Help Menu (or Shift + ? when the Loggly browser window/tab is active) if the Account Owner is not available and you need assistance in transferring account ownership

Restricting User Access to Log Data

When adding or editing a new non-administrator user, you also have the option to restrict these individuals to a subset of your logs by choosing one or more Source Groups in the “Restricted to Source Groups” field. Only Enterprise tier customers have access to this capability.

Note: You cannot restrict access for an administrator. Loggly will clear out any Source Group restrictions in source group if you check the “Admin for the account” box.

The next time this user logs in, they will only see the list of sources to which they have access in the Sources drop-down in the search interface. They either individually select each source group or select “All My Sources” to see a combined view of all logs to which they have access.

Administrators and users have visibility into any access restrictions from both the Users page and the Source Groups Page.

Note: Users who have been restricted access to source groups will NOT be able to view the Source Groups page.

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