Press Release

Loggly Accelerates Escalation of Operational Problems with HipChat Integration

Leverages team communications app to facilitate troubleshooting and solving performance issues for cloud-based services


San Francisco, Calif. — May 5, 2015 — Loggly today announced a new integration for HipChat, Atlassian’s real-time team communication app, which automatically sends alerts about log events to HipChat rooms so teams can engage the right people in operational troubleshooting and accelerate problem resolution. The new integration leverages HipChat’s v2 API, which makes it easy for customers to set up the integration with just a few simple steps.

“Atlassian’s HipChat is a popular real-time communication platform among developers and DevOps teams because it brings transparency to problem solving,” says Manoj Chaudhary, CTO and VP of Engineering at Loggly. “This integration with HipChat is yet another example of how Loggly makes it easier than ever to bring the context and insights from your log data into the DevOps conversations that are already happening.”

The new HipChat integration is based on Loggly’s flexible alert endpoint framework, which allows nearly any third-party system with support for webhooks to be notified of any specific events or trends in log data. For example, users can set up alerts to be notified about such things as:

  • Specific errors that have occurred
  • Spikes in the frequency of a particular type of event such as 400 or 500 status codes
  • Average or maximum numeric values such as response times exceeding set thresholds

In addition to posting an alert, the Loggly integration also forwards key context, including samples of actual log events and a direct link to all the events within the Loggly console.

“Alerting on key changes is a really effective way to stay ahead of operational problems, but they only make a difference if developers and DevOps teams are actually reading them,” says Steve Goldsmith, Head of HipChat Engineering at Atlassian. “We’re excited about the Loggly-HipChat integration because it brings time-sensitive information into our users’ existing collaboration processes.”

The new HipChat integration is available today to all customers and trial users at no additional cost.


About Loggly

Loggly aims to empower the creators and operators of cloud-based services to operate flawlessly and deliver great user experiences by knowing what's going on with their applications and why. Our cloud-based log management solution shows you what matters by crunching through huge volumes of log data that no human could possibly read. Loggly is the world’s most popular cloud-based, enterprise-class log management solution, used by more than 5,000 happy customers. Founded in 2009 and based in San Francisco, the company is backed by Harmony Partners, Trinity Ventures, True Ventures, Matrix Partners, Cisco, Data Collective Venture Capital, and others.

About HipChat

HipChat pioneered the team communications category in 2010 and combines one-to-one messaging, group chat, voice, video, and file and screen sharing on any connected device. HipChat is the hub for team communication, making it easier for teams to interact and share content in real-time with co-workers anywhere in the world. HipChat has become the team communications platform of choice for companies ranging from start-ups to market leaders including Code.org, Expedia, Homeaway, HubSpot, RunKeeper, UCSF and Wired. More than five billion messages have been sent by HipChat users to date.

About Atlassian

Atlassian unlocks the potential in every team. Our products help teams collaborate, build software and serve their customers better. Nearly 43,000 large and small organizations – including Citigroup, eBay, Coca-Cola and NASA – use Atlassian’s tracking, collaboration, communication, service management and development products to work smarter and deliver quality results on time. Learn about products including JIRA, Confluence, HipChat, Bitbucket and Stash at http://atlassian.com.


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Loggly Press Kit
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