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Blog DevOps

Rumble Entertainment: Improve Player Experience and Protect Player Revenue

By Hoover J. Beaver 08 May 2014

We were really lucky to spend quality time with Albert Ho of Rumble Entertainment when he presented at GDC in March.  Running the platform group at Rumble, an innovative game developer with a global player base, doesn’t provide much downtime. But he shared a great outline of how he maximizes his cycles (and saves precious time) by using Loggly to improve player experience, benchmark releases, isolate errors, and resolve application issues in real-time to protect revenue.

“If we didn’t have Loggly, we’d be running blind… and there would be days where our revenue would be affected by as much as 70 percent.”

— Albert Ho, Rumble Entertainment

Visionaries focus on expanding their competitive differences, Albert and his team recognized that log management was critical to their success but not something that would differentiate Rumble in the marketplace; so they looked for a partner to replace a homegrown log management solution. According to Albert, “Getting good at log management wasn’t going to make us better game developers, so we were better off finding a service to take it off our developers’ hands.” If you want to learn more about how Rumble uses Loggly, be sure to download our case study. Here are some highlights about Loggly at Rumble:

  • Helps the company successfully benchmark and launch three to four releases per week
  • Distributed access for teams covering: production issues troubleshooting, post-release monitoring, trend analysis to aid in planning and vendor management, and proactive customer service
  • Doubled log management capacity and tripled data retention time while reducing monthly costs by more than 75%
  • Debugging time cut from days to as little as minutes

You can also view Albert’s GDC presentation on SlideShare. [iframe src=https://www.slideshare.net/slideshow/embed_code/34447595] Invest in Your Own DevOps Function: Your Customers Are Worth It! If you work for a net-centric businesses, you need visibility into the core of your application to be sure that you’re delivering your customers the experience that they expect and deserve. If you haven’t tried Loggly yet, take a free trial and see for yourself why hundreds of game developers along with more than 5,000 net-centric companies and rely on Loggly to make their DevOps run smoothly.

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Hoover J. Beaver

Hoover J. Beaver